Abdulrahman Al-Juhani
Managing director (fictional persona) · Rahhal Shipping and Transport
Yanbu, Industrial Area
The customer service team answered over 300 calls a day with one question: where is my shipment? Prices were worked out by hand for each customer.
He described the company to Uttra: services, fleet, cities and rates. Minutes later he had a site with waybill tracking, a VAT-inclusive price calculator and sign-up for shop accounts.
- Waybill tracking
- Shipping price calculator
- Shop accounts
- -62%
- “Where is my shipment?” calls
- +41
- shops opened business accounts in 3 months
- 97.4%
- on-time delivery
“Customers track their shipments and price them on their own, so our team follows the freight instead of answering the same question.”