A customer asks late at night about opening hours, a price or delivery time. If there is no quick answer, they may go to a competitor. A chat assistant on your site replies instantly to these repeat questions and frees your team.
Many people ask about chat assistants in general and whether something similar can live on their own site. It can: the same idea, but set up around your business information.
A website chatbot is an assistant that answers common visitor questions and collects leads outside working hours. It works well on clear information you give it, and it should hand sensitive cases over to a person.
What can a chatbot do?
It answers repeated questions, points visitors to the right page, and collects a name, phone number and request so you can follow up. It works around the clock.
- Opening hours, location and payment methods.
- Service details, plans and delivery questions.
- Booking a slot or requesting a quote through a short form.
Keep it to what your business knows
A general assistant can answer confidently and still be wrong. Give it your own content, such as prices, policies and FAQs, tell it not to answer beyond that, and let it say "I am not sure" and suggest contacting your team.
When should it hand over to a person?
Complaints, refunds, medical or legal matters and upset customers deserve a human. Add a clear option to reach a person or a chat app, and review conversations regularly to improve answers.
Tell visitors they are talking to an automated assistant, collect only the data you need, and follow the privacy rules that apply to you.
How to ask Uttra for one
Describe what it should know and what it must not do. For example:
"Add a chat assistant at the bottom of my clinic site that answers questions about opening hours, services and payment methods, collects the patient's name and phone for an appointment request, gives no medical advice, and shows a contact button when it does not know the answer."